Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
π¦ ORDERS
1. How do I place an order?
Simply select the products you would like to purchase, add them to your basket and complete checkout. You will receive an order confirmation by email.
2. Can I modify or cancel my order?
You may request changes within the first 24 hours after placing your order, provided it has not yet entered processing.
Please contact us as soon as possible at:
Once an order has been shipped, we are unable to make any changes.
π SHIPPING
3. What is the processing time?
Orders are processed within 1β3 business days.
4. What is the delivery time?
Estimated delivery time is 1β7 business days, depending on your location.
5. Where are orders shipped from?
Orders are shipped directly from our international suppliers, primarily located in China.
6. Will I have to pay customs duties or import fees?
No.
7. Can I track my order?
Yes. Once your order has been dispatched, you will receive an email containing your tracking number.
π¬ ADDRESS & DELIVERY
8. I entered the wrong address. What should I do?
Please contact us within 24 hours of placing your order by emailing:
If the order has already been processed or shipped, we may no longer be able to amend the address.
9. My tracking shows "Delivered" but I haven't received my parcel.
If the carrier confirms successful delivery to the address provided during checkout, the order will be considered delivered.
Unfortunately, we are unable to offer refunds for parcels marked as delivered.
We recommend checking with neighbours, reception desks, household members or local collection points.
β©οΈ RETURNS & REFUNDS
10. Can I return a product?
Yes. We accept returns within 14 days of receiving your order.
Please refer to our Returns Policy for full details and conditions.
11. Where should returns be sent?
Once your return request has been approved, we will provide the return address of our supplier, which is typically located in China.
12. Who pays for return shipping?
Return shipping costs are the responsibility of the customer.
13. When will I receive my refund?
Once the returned item has been received and approved, we will process your refund within 14 days.
π PRODUCTS
14. Are the colours and sizes accurate?
We make every effort to display our products accurately. However, slight variations may occur due to screen settings, lighting conditions or manufacturing processes.
15. What should I do if my item arrives damaged or defective?
Please contact us within 7 days of receiving your order and include clear photographs of the issue.
We will review your case and provide an appropriate solution.
π³ PAYMENTS
16. Which payment methods do you accept?
Depending on your location, we may offer:
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Visa
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Mastercard
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American Express
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PayPal
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Apple Pay
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Google Pay
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Shop Pay
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Shopify Payments
17. Is it safe to pay on your website?
Yes.Β All transactions are processed through secure SSL-encrypted connections, and we never store your payment card information on our servers.
π CONTACT
18. How can I contact customer support?
You can contact us at any time via:
We will do our best to respond as quickly as possible.